Get Involved - Residents Engagement GroupsEngaging our Customers will enable Colchester Borough Homes to arrive at informed and cost-effective solutions. Solutions for improving services. Saving money. And bringing real and long-lasting change to our community.
At CBH, we want to move on from just involving tenants in what we do, to ensuring that you have real influence in what we do and what happens in your community.
We need to understand more about what is important to you so we can work together to improve our services. You can tell us how you want to be involved by answering these questions and/or making your own comments.
Open to all tenants and leaseholders, the Resident Voice panel works together to make positive changes in the way we operate. By holding regular and informal discussions, these involved tenants and leaseholders have lead the way for positive changes in Colchester Borough Homes and the service provided.
The Reading Panel
CBH looks to continuously improve its service, in response to the changing needs of the customers. This improvement can include the review and amendment of the policies that underpin the work of the group. Any change/amendment to a CBH policy requires the input and feedback from a pool of customers, before the proposal can go before the board. The Reading Panel will read and consider proposed improvements/amendments and offer their own feedback. The report authors will then and in turn, consider all feedback before presenting to the board. Panel members receive papers by email, so can consider, review and feedback in their own homes.
If you would like to find out more about joining the Reading Panel, please complete the form below or contact Resident Engagement at email@example.com.
QAA: Quality Assurance Advisors
If you would like to make an important contribution to the quality of the environment where you live then consider becoming a Quality Assurance Advisor (QAA).
What is a Quality Assurance Advisor?
They are tenant or leaseholder volunteers who monitor the communal areas of 3 and 2 storey blocks of flats.
What does a Quality Assurance Advisor do?
As a QAA you will be asked to monitor the quality of maintenance and cleaning contracts within the blocks and surrounding grounds. This is achieved by completing a simple monitoring form to record and report any issues such as: communal repairs, the cleaning standards within the blocks, grounds maintenance, graffiti and fly tipping. You will also work closely with our Community Caretakers in ensuring the communal areas within your block are to the highest standards.
How much time is required?
No more than 30 minutes two or three times a month, and the opportunity to attend meetings.
How to Apply
If you would like to find out more about becoming a QAA, please complete the form below or contact Resident Engagement at firstname.lastname@example.org.
Greenstead Housing Panel
Would you like to share your thoughts and views on Housing Management Services for Greenstead estate? Why not join the Greenstead Housing Panel, working together to make positive changes in the way we operate by holding regular and informal discussions. Involved tenants and leaseholders have led the way for positive changes in the services provided.
Flexibility of Greenstead Housing Panel:
There are 4 meetings each year and tenants/leaseholders are invited to attend each meeting. We welcome open discussion on quality of maintenance and other contracts within the Greenstead estate, raise and discuss local housing related issues and agree budget proposals for estate improvement, landscaping schemes and community funding.
Meeting Dates for 2022
Who can Join:
Any current tenant/ leaseholder or adult in the same household, living in the Greenstead housing estate.
The panel is chaired by one of the panel members and supported by our Housing Manager. Tenants and leaseholders may attend as many, or as few meetings as they would like.
Support for the Greenstead Housing Panel:
All officers at CBH will support the Greenstead Housing Panels work when required.
If you would like to find out more about joining the Greenstead Housing Panels, please complete the form below or contact Resident Engagement at email@example.com.
Leaseholder Focus Group
Would you like to share your thoughts and views on Leaseholder services, why not join the Leaseholder Focus Group, working together to make positive changes in the way we operate by holding regular and informal discussions. Involved leaseholders have led the way for positive changes in the services provided.
Flexibility of Leaseholder Focus Group:
There will be 4 quarterly meetings in 2022 before moving back to our regular 6 meetings a year from 2023. Leaseholders are invited to attend each meeting. Group members will get the chance to scrutinise, amend and voice their opinions on CBH policies that affect all Leaseholders. They will get an insight from Guest Speakers on how the different Departments within CBC/CBH operate. Receive information about Leasehold Performance regarding Service Charge Collection rates and arrears and how we are performing in our KPI’s in comparison with other local authorities and ALMO’s. Will also get the chance to influence our Service Contractual awards like the Communal Cleaning Contract by being part of the Tender Evaluation Panel and the Interview Panel.
Meeting Dates for 2022
- 25th January 2022 17:30-19.00
- 26th April 2022 17:30-19:00
- 26th July 2022 17:30-19:00
- 25th October 2022 17:30-19:00
Who can Join:
Any current Colchester Borough Homes leaseholder
The panel is chaired by our Leaseholder Service Officer, leaseholders may attend as many, or as few meetings as they would like.
Support for the Leaseholder Focus Group:
All officers at CBH will support the Leaseholder Focus Group work when required.
If you would like to find out more about joining the group, please complete the form below or contact Resident Engagement at firstname.lastname@example.org.
Register an Interest in getting involved
What does being involved mean?
- You receive an initial one to one meeting to introduce you to the service where you will be provided with an information pack and contact details.
- You will be invited to regular quarterly meetings, where you will meet the Colchester Borough Homes staff and service providers and you will have opportunity to celebrate the successes you have achieved.
- You will have opportunities to attend free training and development courses
- We will use your involvement to shape the services we deliver and feed back on any decisions or changes.
- Refreshments whilst attending meetings and events plus expenses including travel and childcare will be paid.
To find out more about what being involved means, you can view our Resident Engagement Plan which sets out our plans for engagement between 2020 – 2023
Tpas, England’s leading tenant engagement experts
Tpas – become a free member
Tpas membership enables you to access our expertise, develop key principles, best practice and continuous improvement ensuring you and your organisation can be at the forefront of engagement activities.
Tenant – individual and tenant group
- Receive invites to our virtual and in person round-tables, focus groups and workshops
- Participate in live free webinars and access pre-recorded member webinars
- Opportunities and routes to influence national policy
- Access to our exclusive member Resource hub for all your engagement needs
- Newsletter to keep up to date with engagement news
- Advice on engagement issues via our enquiry service
- Attend our free virtual and in person member only events throughout the year
- Access to our tenant only online networking group to create engagement conversations across England
- Opportunities to share your experiences and opinions
- Chance to gain recognition and share what you are doing
- Opportunities to join our Board of Directors
- Voting rights at our Annual General Meeting
The CBH Board has the strategic responsibility for the whole organisation and supports the CEO in the decision-making process. The Board membership includes CBH Customers, to ensure the wider customer base are represented and views considered. We have a live recruitment process looking to identify and support new resident board members. The Board Meetings and AGM is partially open to the public to observe, details of which can be shared.Being a Board member gives you the opportunity to have direct involvement in the way we deliver services.
We are keen for the Board to reflect the diverse nature of our community, and we welcome applications from individuals whatever their background. Our Board consists of:
- Three Council Board Members (usually appointed by the Council at the annual meeting in May/June)
- Three Independent Board Members (appointed for three-year terms following an open recruitment process)
- Three Tenant Board Members* (appointed for three-year terms following an open recruitment process, which may involve an election)
- The Chief Executive of Colchester Borough Homes
*One Tenant Board Member may be a Leaseholder, providing they live in the property they lease from the Council.
If you would like to find out more about joining the Board, or to register your interest in the next round of recruitment, please contact Resident Engagement at email@example.com.
STAR surveys were introduced in 2011 and continue to be an invaluable resource for landlords to assist in their understanding of how tenants and residents feel about the services they provide and to inform business planning and resource allocation. Survey of tenants and residents (STAR)
Every 2 years we carry out a Survey of Tenants and Residents (STAR) to find out what our customers think about the services we provide, their homes and their neighbourhoods. We ask similar questions each time so we can also track whether we are improving and take action if we are not. It is a standard survey which is used across the country by housing organisations so we can compare our results with other landlords.
A copy of the full report is also available to download from that page.
What we do with the results
Our Customer Plan sets out our aim of being among the top 25% of similar landlords for satisfaction by 2022, and we will use the results of the survey to help us plan improvements to our services. You can see our Customer Plan on the right hand side of this page. (link to customer plan and previous report).
Good Neighbour and Your Garden Awards
Are you, or do you know, someone who goes the extra mile to make their local area better? Whether it’s through helping others, encouraging wildlife, or creating a beautiful display in their garden, CBH would like to recognise residents who give up their time to make their neighbourhood attractive and welcoming. Residents of all ages who live in properties managed by CBH have the chance to win up to £100 of vouchers through our two annual competitions: the Good Neighbour and Your Garden Awards.
Good Neighbour Awards
Developed in 2008, our Good Neighbour Awards celebrate those tenants and leaseholders that go the extra mile to help, contribute and make a difference towards their local community
These awards celebrate tenants and leaseholders who look after others in their community. Nominations are now open and this year the our Good Neighbour Awards has four categories:
- Neighbourhood Achievement Award (individual or group) – This award recognises a person or a group of people who have achieved something that you would like to see recognised or has had an impact on your neighbourhood. They may have helped organise activities for other people such as street parties, litter picks or setting up singing groups etc.
- Sheltered Neighbour Award – This award specifically recognises the dedication of tenants over 60 years of age who go out of their way to help the people who live around them.
- Good Neighbour Award – This award recognises people who are always there when you need them; they may look after your house or pet while you are away, help tidy your garden or help with your shopping.
Your Garden Awards
This competition is for residents who take pride in their property and put in extra effort to make their outdoor space attractive and welcoming. The categories are as follows:
- Best Small-Space Garden or Balcony
- Best Wildlife Garden
- Best Vegetable Garden or Plot
- Most Improved Garden
- Most Fun/Artistic Garden
- Best Communal Space (open to gardens which are looked after by tenants/leaseholders only)