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Pay Your Rent

For all forms of payment you will need your rent or service charge account number as the payment reference – this is an eight-digit number starting with 800 which is shown on your rent notice letters.

We have a number of ways you can pay:

Secure Online Payments

You can pay securely online using your debit/credit card here. You can also view your repairs, check your rent balance, set up direct debits, pay your Council Tax and more. See below how to create an online account.

Bank Transfer

For bank transfers and making cash payments at a bank, the account details you need to pay into are below. Please quote your rent or service charge account number as the payment reference:

Bank: Lloyds
Sort code: 30-92-16
Account number: 00216003

Direct Debit

The easiest and most convenient way to pay is by direct debit. We offer payment dates of 1, 8, 15, 25 or 29 of the month. You can arrange to pay by completing the form here

Standing Order

Choose your payment date and frequency. You can choose to make a regular payment from your bank weekly, fortnightly or monthly. For more information download the form here.

Housing Benefit

For more information about paying by Housing Benefit please follow the advice on the CBC Website, or call 01206 282600.


You can pay over the phone 24/7 using our automated payments line – 01206 282725. You will need your debit/credit card details and your eight-digit payment reference number (starts with ‘800’).

Creating an Online Account

By creating an online account it will help you to access a range of information. When going on line you will be able to:

• View your rent and service charges
• Monitor payments that have been made
• Make a payment
• Set up a Direct Debit
• View your repairs history
• Update us on who is living in your property

When creating an account you will be asked some security questions and to confirm your property reference number. This is an 18 digit number that will be on letters and communications you receive from us. If you don’t know your reference and don’t have a letter with this on then please contact us and we will send you your reference number by email.

To get started please follow this link to the Council’s Do it Online service.