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Direct Debit Payments

Direct Debit Payments

Your Annual Direct Debit schedule.

If you already pay by Direct Debit you will be sent a new Direct Debit Schedule in March each year, these are calculated as follows:

Dwellings:

Your tenancy agreement requires your account to be in credit by 1 weeks net rent (Rent charges minus Housing Benefit) at all times. We identify the balance that will be on your account on the Sunday before the first collection in April each year.

If the balance on your account is under one week net rent or in arrears we will include an adjustment to the Direct Debit to collect any amount you owe plus any additional amount you need to pay to keep your account in credit by 1 week.

This adjustment will be collected over the 12 Payment Collections in addition to your new year weekly rent charges (either 50 or 52 weeks worth depending on your Tenancy Agreement).

If the adjustment value is too low to split over 12 collections, it will be added to the April Collection only.

Garages and Storage Units:

Your tenancy agreement requires your account to be in credit by 1 weeks rent + VAT (if applicable) at all times. We identify the balance that will be on your account on the Sunday before the first collection in April each year.

If the balance on your account is under one week rent +VAT (if applicable) or in arrears we will include an adjustment to the Direct Debit to collect any amount you owe plus any additional amount you need to pay to keep your account in credit by 1 week.

This adjustment will be collected in the April and May Collections in addition to your new year weekly rent +VAT (if applicable),  if the adjustment value is too low to split over 2 collections, it will be collected in the April Collection only.

Leaseholders

The outstanding service charges are divided by the number of months remaining in the financial year minus 2 as February and March are set to collect zero. The ground rent will be collected in the first monthly payment.

Set up a New or Amend an Existing Direct Debit

All the normal Direct Debit safeguards and guarantees apply when you set up an instruction online. No changes in the amount, date or frequency of a payment can be made without notifying you at least 7 working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your Bank or Building Society. You have the right to cancel a Direct Debit Instruction at any time simply by writing to your Bank or Building Society, and sending a copy of the letter to us.

This form is for setting up Direct Debit payment details. In order to set up or amend your Direct Debit on-line you need to be able to confirm the following:

 

Direct Debit Instruction Form

* Field is required

Declaration

All the normal Direct Debit safeguards and guarantees apply.

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Colchester Borough Homes will notify you 7 working days in advance of your account being debited or as otherwise agreed. If you request Colchester Borough Homes to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Colchester Borough Homes or your bank or building society you are entitled to a full and immediate refund of the amount paid from your Bank or Building Society. If you receive a refund you are not entitled to, you must pay it back when Colchester Borough Homes asks you to.

Rent arrears

We understand that your circumstances may change, and this can make it difficult to pay your rent on time. If you are having difficulty paying your rent it is important to not ignore your debt – it could save you money and prevent you from losing your home in the long run.

Please contact us immediately for advice. You can also get free advice from independent organisations. Further details can be found in our ‘avoiding rent arrears’ leaflet.