If you think you can smell gas

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately – 0800 111 999. gas has an odorant added that is similar to rotten eggs to alert people of gas escaping.

Annual safety checks

Gas appliances owned by Colchester Borough Homes, including your boiler, will be subject to an annual safety check, known as a Landlord Gas Safety Record (LGSR). Please ensure gas and electric meters are in credit if they are prepaid. Appliances and gas meters will need to be accessible to the engineers.

Annual gas safety checks are completed by our contractor, Sureserve Compliance Central Limited.

What happens when my safety check is due?

When your annual gas safety check is due, you will be contacted by our contractor Sureserve to book an appointment. Sureserve offer flexible appointment times and booking changes can be made using the QR code on their letters.

What happens on the day of my gas safety check?

On the day of your check an engineer will arrive. They should have their ID ready to present. They will inspect all gas appliances within your household. The engineer will need access to your gas meter to perform a gas tightness test on your home. They will check all smoke alarms for function and that they are in date. CO alarms will be checked for function and that they are in date.

Keeping your appointment

You must ensure you, or an adult over 18 years old is in the property for the time of your confirmed appointment to allow Sureserve’s Engineer to complete the gas safety check.