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Damp Issues

Our process in managing damp and condensation in homes

With recent national coverage of damp and mould in homes across England, we want to reassure you of the steps we take to help prevent extreme cases of mould in the Council’s homes.

When we receive contact about damp and mould we initially refer to a specialist surveying company, who will visit the property and assess the problem that the customer is experiencing. They will commonly look around the home for the cause of the problem including:

  • Leaking roof
  • Defective damp proof course or damp-proof membrane
  • Defective lead flashing
  • Porous brickworks and mortar
  • Block gutters or drains
  • Leaking internal pipe internal

Your responsibilities

You are expected to ventilate and heat your home properly so that damp doesn’t build up. Find out how to save money or get help for gas and electricity in our useful links:

Ventilation and controlling moisture

Everyday activities like cooking, showering and drying clothes create moisture in your home which can lead to condensation.

It can help if you:

  • cover pans when cooking
  • use extractor fans in kitchens and bathrooms where available
  • close internal doors when you cook or shower
  • leave a gap between furniture and external walls
  • dry clothes outdoors or use a vented tumble dryer where possible
  • open bedroom windows for 5-10 minutes when you get up

We work hard to prevent extreme cases of mould. By making adaptions and supporting tenants, most homes will be well maintained and not experience severe cases of mould.

The prevention steps we take include:

  • Carrying out a stock-condition survey every five years of every home.
  • Installing extractor fans on all kitchen and bathroom refurbishments.
  • Improving insulation of homes, lofts and walls.
  • Supporting tenants with advice on condensation.
  • Supporting tenants with fuel poverty advice.
  • Prioritising repairs which cause damp problems.

If you have any questions or concerns about mould and dampness in your home and would like further advice, please contact us on 01206 282514 or email

A Guide to Condensation and How to Reduce It

This guide will help you to understand the causes of condensation and how you can prevent it becoming a problem in your home. It also includes some useful tips on reducing the amount of moisture you produce and advice on getting rid of mould.