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Report a Gas Repair

Report online to Mears

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You and Your Home
Repairs and Improvements
Boilers and Heating
Report Gas Repair

Please complete the questions on the form and then supply your details. This form will go directly to Mears.

Please make sure you check the following as it might resolve the issue and save you waiting for an engineer.
Is the gas turned on at the meter*
- Yes
- No
If a credit meter, has the card been inserted correctly and does it show available credit in the window*
- Yes
- No
Do you have credit on the electric meter*
- Yes
- No
Is the boiler plugged in and turned on at the wall switch*
- Yes
- No
Are there any lights on the boiler?*
- Lights on
- Lights off
Is the room thermostat calling for heat?*
- Yes
- No
Is the programmer calling for heat (double check the time as the clocks might have altered)?*
- Yes
- No
Is the pressure gauge (located either on the front of the boiler or just under the front) showing at least 1bar?*
- Yes
- No
If this is lower it will need repressurising. If you are happy to do this, connect the filling loop and slowly take the pressure up to 1.5 bar. Some of our later boilers will have a blue spring loaded handle underneath the front of the boiler, just pull this forward and watch the gauge; as soon as it is at 1.5 bar release, it is self-closing.
Fields for your personal details will appear below once the above questions have been fully answered.
Name*
First Last
Address*
Street Address Address Line 2 City County / State / Region Post Code
Phone
Email
Brief description of the fault*
Any Fault codes displayed on the boiler
Make of boiler*

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