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Stay safe and keep well this winter

Open Door

With rising number of COVID-19 cases in the UK and the likelihood of households mixing for Christmas, we wanted to remind you of the steps you can take to help reduce the spread of COVID-19 over the winter months by keeping your home well ventilated.

Ways you can keep your home ventilated

If you have guests in your home during Christmas and winter, remember to keep a window or door open where possible to help remove any possible Covid-19 particles. Not everyone shows symptoms of Covid-19 which is why it’s so important to ventilate your home when mixing with another household.

We recommend that anyone in your home who is self-isolating in their room keeps a window slightly open the whole time. If you have windows that use trickle vents, it’s important that these are open in winter. They will greatly help reduce the spread of covid and the impact on heating costs will be minimal. It’s recommended that windows should only be open for 10 minutes every hour. Even on exceptionally cold days, having the windows open slightly for a brief period will create ventilation.

Extractor fans in bathrooms, toilets and kitchens are another useful way of keeping your home ventilated.

Damp and mould

If you are concerned about damp or mould in your home, take a look at the advice available on our website before arranging an appointment for an inspection.

Simple Energy Advice

The Simple Energy Advice website and helpline, 0800 444 202, provides a range of support if you need help with energy bills.

Depending on your circumstances you may also be eligible for support through Cold weather or Winter fuel payments. Talk to your energy supplier to consider options including reassessing, reducing, or pausing payments.

If you need information or advice in respect of your rent account, please call us directly 01206 282514. Aside from emergencies our services are closed from Friday 24 December and will open on Thursday 30 December and Friday 31 December. We will also be closed on Monday 3 January and open on Tuesday 4 January.

COVID-19 vaccinations and guidance

For information on vaccinations and to stay safe this winter please visit

Staff availability

COVID-19 is affecting the availability of our staff and contractors.  We are regularly having to make changes at short notice. Thank you for your patience and please bear with us if our service is delayed or affected at this difficult time.

We’ll be posting regular information and advice on our website and through our Facebook page.