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Our process in managing damp and condensation in homes

image of mould around a window frame

With recent national coverage of damp and mould in homes across England, we want to reassure you of the steps we take to help prevent extreme cases of mould in the Council’s homes.

 When we receive contact about damp and mould we initially refer to a specialist surveying company, who will visit the property and assess the problem that the customer is experiencing. They will commonly look around the home for the cause of the problem including:

  • Leaking roof
  • Defective damp proof course or damp-proof membrane
  • Defective lead flashing
  • Porous brickworks and mortar
  • Block gutters or drains
  • Leaking internal pipe internal

If the surveyor cannot find any building defects, they will then work with the customer to understand if a lifestyle problem is causing the damp. These could be:

  • Inadequate heating available or use of the heating which may be caused by fuel poverty.
  • Having to dry clothes inside their home.
  • Not ventilating their homes sufficiently, perhaps to keep the heating in.
  • Over occupation of the dwelling.
  • Producing excess steam for example using saucepans without lids

We work hard to prevent extreme cases of mould. By making adaptions and supporting tenants, most homes will be well maintained and not experience severe cases of mould.

The prevention steps we take include:

  • Carrying out a stock-condition survey every five years of every home.
  • Installing extractor fans on all kitchen and bathroom refurbishments.
  • Improving insulation of homes, lofts and walls.
  • Supporting tenants with advice on condensation.
  • Supporting tenants with fuel poverty advice.
  • Prioritising repairs which cause damp problems.

If you have any questions or concerns about mould and dampness in your home and would like further advice, please contact us on 01206 282514 or email