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We are installing a new computer system. Here’s what this means for you

computer update

To improve your customer experience, we are improving our computer systems. However, this means that there may be some disruption to services available through our contact centre over the next few weeks.

We would like to thank you for your patience; and ask you to only contact us by telephone on 01206 282514 to report emergency repairs and make essential enquiries.

Other enquiries can be made but information available may be limited during this period. You can still request a repair online and raise enquiries using our website: www.cbhomes.org.uk/you-and-your-home

Where planned repairs and improvement works are already scheduled, we will still be attending to complete these works.

Please note that emergency repairs include:

  • No power or hot water
  • Serious water leak causing damage to property
  • Fire damage
  • Other critical emergency work – we will ask more questions when you contact us

As restrictions to reduce the spread of Covid-19 continue, please do inform us if a member of your household has Covid-19 symptoms or are isolating. If we need to visit you, we will work safely, following guidance.

Our Digital Access Team can support residents to get connected. Whether help is needed setting up online grocery shopping, accessing the NHS App or Skyping loved ones – they’re able to help. Email digital.accesssupport@colchester.gov.uk or call 01206 282452

You can access a range of our services through our website www.cbhomes.org.uk. Follow us on Facebook for updates