National Apprenticeship Week
This week is National Apprenticeship Week and at CBH we’re always keen to support staff in developing their skills and help them achieve their goals. We have apprentices across the organisation, from finance to repairs and maintenance and we also support current staff develop their career with management apprenticeships, which is exactly what Works Planner Team Leader, Caroline, did.
Caroline joined CBH in 2010 and since then she’s had a few roles in the organisation. In 2018, she became a Works Planner Team Leader which means she manages the diaries of the in-house operatives who carry out repairs to CBH properties. She also has to make sure appointments are met, emergencies are dealt with, follow-on work is booked in and much more! Supporting her is a team of four Work Planners who Caroline supports through one-to-ones, training and day-to-day support.
To help her gain the skills and knowledge for the role, in March 2019 Caroline undertook a Level 3 Team Leader/Supervisor Apprenticeship which she completed in June 2020. Here’s what Caroline has to say about the experience:
“The apprenticeship came at a really good time for me, as I began my role as Team Leader in June 2018 (having not managed anyone before) so it allowed me to learn lots of new skills and gain confidence, just when I needed it!
The whole experience was brilliant. The on-site workshops were great and really engaging. I was part of a group of other management apprentices, which meant I got to meet some new people and share ideas with them. The trainer would really question what we were saying and made us think about things in different ways. There were times when I was out of my comfort zone but after I completed something I wasn’t looking forward to, I was proud of myself.
We also had written assignments to do outside of the workshops which were anything from answering questions, examples of where we had carried out a management task or style within our role and towards the end of the apprenticeship we had to create, manage and evaluate a complete project.
Throughout the apprenticeship, we received 360 feedback where colleagues were asked to complete feedback on me and my management styles. The assessor then went through the feedback with me to see my strengths and where I could improve.
The whole process was really interesting and beneficial. I learnt a lot of different management styles and techniques from the apprenticeship and feel I gained a lot of confidence from it. I’d truly recommend an apprenticeship to anyone considering it.”
Following the success of the Level 3 Team Leader supervisor apprenticeship, another member of staff started a similar course in January. We also look forward to welcoming our new finance apprentice to CBH.