Emergency Contact Information
In an emergency, please use the following contact details to resolve your issue
• Total loss of water • Burst water main • Flooding • Severe storm damage • Major fault with the electrical supply • Unsafe electrical fittings • Breaches of security to outside doors and windows • Gas leak • Blocked flue • Blocked mains drains, soil pipe or sole WC • Faulty smoke alarm • Defective communal stair tread • Failure of lift • Failure of warden/alarm call system • Collapsed brick wall • Blocked drains
In order to request a non-emergency repair, visit the repairs page.
In an emergency always dial 999
Non-emergency – Essex Police Domestic Abuse Central Referral Unit
Dial: 101 Ext 180340 or 08003580351 non-emergency
If you would like to report Domestic Abuse, or would like advice, contact our team on: 01206 282851 or 03300538029.
Speak To Us
If you would rather speak to us please call the appropriate number below to speak to an advisor:
Colchester Borough Homes – 01206 282514
Housing Options and Advice – 01206 282569
Alternatively you can visit one of our locations to speak to us in person.
Speak To Us In Person
If you would prefer to speak to us in person please visit either of the locations below where a member of the team will be on hand to help you:
Both offices are open Monday to Friday from 9.00am to 5.00pm (except for bank holidays).
Get in touch
Send us a message with your enquiry and we will get back to you within 3 working days.