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Day in the life of an ASB Officer

A day in the life of an ASB Officer

Being an Antisocial behaviour officer can be extremely challenging yet unbelievably rewarding. The team have a heavy workload and often deal with some extremely high-risk cases that have huge impacts upon victims and the wider community. Terry works alongside two other ASB officers, who have their own patches and work closely with the Community Housing Officers.

What’s an average day like for you?

Due to the case load, my usual day begins with checking e-mails. This can decide how my day continues. Also listening to voicemails from the previous evening which can be from other agencies, the Police, victims and perpetrators. This enables me to establish what incidents have occurred overnight, prioritise these into an appropriate response and produce notes towards a case.

My working day may also include a visit to the police station. Here I will work alongside the police to gather information and evidence regarding perpetrators and complainants and make a holistic observation of the situation in its entirety. Although an ASB Officer’s role is to stop ASB, our primary goal is to get the perpetrators of ASB to change their behaviour. By doing this, they have a chance of sustaining their tenancy.

How important is partnership work to keep communities safe?

We acknowledge we can’t do this on our own and so we will often work with specialist agencies including; mental health services, child protection services, probation, older persons social care and health care professionals. Once we have a better idea of the situation, we prepare files and make detailed notes regarding partnership conversations with any agreed actions.

Preparing a whole file for court can take almost a whole day. This is completed alongside taking phone calls about existing cases, new cases and updating victims on their cases.

Why did you want to become an ASB Officer?

I love to make a difference. We play a significant part in keeping Colchester safe and I thoroughly enjoy working as part of a team. When we are successful at changing behaviours, I get a great sense of job satisfaction. It is sad that on the odd occasion this approach of behavioural change doesn’t work and we are then left with no other option than to take more robust enforcement action.

When this action is taken, the positive impact that it has on the community makes all the hard work worthwhile.

If you have any concerns about antisocial behaviour in your community, please contact us on 01206 282514, email asb@cbhomes.org.uk or visit our ASB page. Tell us and the Police immediately if you have been assaulted, threatened or are the victim of a hate crime.