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COVID-19 (Coronavirus)

COVID-19 Service Status Update

Due to Coronavirus some of our services are disrupted. Find out which services are running as normal, are disrupted, and those that are closed.

Lockdown from 5 November

From Thursday 5 November, to reduce social contact we will be reducing our face-to-face services. However, we will continue to provide essential services.

Our contact with you will be by telephone or email, unless the matter is deemed an emergency, or to ensure your health and safety.

Please only report emergency or essential repairs, we may ask more questions in relation to the repair when you contact us.

Your safety is important to us

Where planned repairs, gas and electric safety inspections and improvement works are arranged, we will progress these where it is safe for us, and you to do so.

Our staff and contractors will work safely and wear face coverings – please do give them a clear, well ventilated space to work in and keep at a safe distance.

To help us to help you, do inform us if a member of your household has COVID-19 or if you are self-isolating

Rent payments can be made by Bank transfer, our automated payment line 01206 282514; by Direct debit or Bank standing order or online at If you are experiencing any difficulty maintaining rent payments, please contact us as soon as possible.

Contact us:

Further information is available on our website or you can contact us by telephone 8.30am to 5.00pm, Monday to Friday on 01206 282514 or email:

Colchester Borough Council’s Community Response pack is available on their website and offers a range of advice and assistance to those who need it.

Covid-19 support in the community

Colchester Borough Council has a list on their website with various support services available in the community throughout Covid-19. This page provides advice on; the latest Government guidance, how to access food, information on key community contacts, key mental health support services, plus further support in other areas. A frequently updated community pack is available here.

How we’ll ensure your safety when staff visit

If you’re expecting a visit from a member of our staff, here’s what you can expect throughout your appointment.

Letter from Christopher Pincher, Minister of state for Housing is available for tenants (May 2020)

A letter from Christopher Pincher, Minister of state for Housing is available for tenants. The letter sets out government plans to re-open society and is available here.

This includes information, advice and support for keeping you safe, with information on repairs, maintenance and gas safety. There’s also advice on moving, paying rent and council tax, and resources for helping your wellbeing and support for victims of domestic abuse.

We are currently planning reinstatement of services based on advice from the Government, NHS and Public Health England. Until further notice our services remain for emergencies, urgent issues and safety inspections.

Contact us and useful links

Our top priority is the wellbeing and safety of residents and employees. If you feel unwell or are self-isolating and you need to cancel an appointment with us or one of our contractors, please telephone or email us on:

01206 282514  – For repairs and general enquiries


01206 580292  – For enquires regarding Gateway Housing register

01206 580290  – Homelessness enquires


If you need any other support or advice, please get in touch through the website or by phone rather than calling into our office

Follow us on Social media:

Facebook – Colchester Borough Homes

Twitter – @ColBoroughHomes

Useful links


In some instances, we may ask you to tell us if you are self-isolating or have been diagnosed with the virus. For example, if you are asking us or one of our repairs contractors to visit your property, we will only use this information for the purposes of ensuring the health, safety and wellbeing of our employees, contractors, and wider communities.

Our lawful conditions for processing this information are:

  • We have a legal obligation to ensure the health and safety of our employees/contractors; and
  • Substantial public interest

We won’t disclose this information to anyone else unless it is necessary to do so to comply with any of our legal obligations, or where there is a substantial public interest to do so. For example, we may have to approach Public Health England, or another relevant statutory body, for advice in some instances.

Please visit our full privacy notice to find out more information about how to exercise your rights or what to do if you have any concerns about the use of your data.