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COVID-19 (Coronavirus)

Covid-19 Update (19 July)

Our services are now running as normal with some covid-secure measures in place. Staff visiting your home will be wearing a mask and socially distancing where possible. We encourage you to keep your home ventilated during a visit from a member of our team.
Our sheltered schemes’ communal lounges are open and we now able to resume activities for tenants.

Covid-19 Update (12 April)

Our repairs team will start looking at the backlog on works reported. Jobs will be completed by the priority or vulnerability of the case.
The Greenstead office will open for customer appointments only.

Covid-19 Update (29 March)

Sheltered tenants can attend social activities in small groups (up to six) in gardens.

Covid-19 Update following National Lockdown (5 January)

We’d like to remind you that even during a National Lockdown, we still continue to provide essential services. If we need to contact you, it will be by telephone or email, unless the matter is deemed an emergency or to ensure your health and safety.

Reporting Repairs and Gas and Electrical Safety testing

If you report a repair, please only report those which are an emergency or essential – we may ask more questions in relation to the repair when you contact us.

It’s important to comply with electrical and gas safety testing, as it helps us keep your home safe and secure. We can always rearrange an appointment if your household is isolating or showing Covid-19 symptoms.

Our staff and contractors will work safely and wear face coverings – please do give them a clear, well ventilated space to work in and keep at a safe distance. Further information on our Covid-secure measures is available here.

Repairs, gas and electric safety inspections and improvement works which are already arranged will still take place, so long as it’s safe for us and everyone in your home to achieve this.

To help us to help you, do inform us if a member of your household has COVID-19 or if you are self-isolating

Paying rent and checking your balance

Rent payments can still be made by Bank transfer, our automated payment line 01206 282725; by Direct debit or Bank standing order or online at If you are experiencing any difficulty maintaining rent payments, please contact us as soon as possible.

You can easily check your latest rent balances by calling our automated payment line on 01206 282725. Please have your 8-digit reference number available to proceed..

Rough Sleeper and Homelessness Support

We will continue supporting rough sleepers and anyone experiencing homelessness by a telephone appointment in the first instance. Initial applications for homelessness are being accepted by phone 01206 580290 or by emailing

If you are concerned about a rough sleeper, please don’t walk by. Contact Streetlink on 0300 500 0914, send an alert via or download the free app for Apple and Android devices.

Contact us

Further information is available on our website or you can contact us by telephone 8.30am to 5.00pm, Monday to Friday on 01206 282514 or email:

Colchester Borough Council’s Community Response pack is available on their website and offers a range of advice and assistance to those who need it.

Stay Home | Save Lives | Protect The NHS

Covid-19 support in the community

Colchester Borough Council has a list on their website with various support services available in the community throughout Covid-19. This page provides advice on; the latest Government guidance, how to access food, information on key community contacts, key mental health support services, plus further support in other areas. A frequently updated community pack is available here.

How we’ll ensure your safety when staff visit

If you’re expecting a visit from a member of our staff, here’s what you can expect throughout your appointment.

Letter from Christopher Pincher, Minister of state for Housing is available for tenants (May 2020)

A letter from Christopher Pincher, Minister of state for Housing is available for tenants. The letter sets out government plans to re-open society and is available here.

This includes information, advice and support for keeping you safe, with information on repairs, maintenance and gas safety. There’s also advice on moving, paying rent and council tax, and resources for helping your wellbeing and support for victims of domestic abuse.

We are currently planning reinstatement of services based on advice from the Government, NHS and Public Health England. Until further notice our services remain for emergencies, urgent issues and safety inspections.

Contact us and useful links

Our top priority is the wellbeing and safety of residents and employees. If you feel unwell or are self-isolating and you need to cancel an appointment with us or one of our contractors, please telephone or email us on:

01206 282514  – For repairs and general enquiries


01206 580292  – For enquires regarding Gateway Housing register

01206 580290  – Homelessness enquires


If you need any other support or advice, please get in touch through the website or by phone rather than calling into our office

Follow us on Social media:

Facebook – Colchester Borough Homes

Twitter – @ColBoroughHomes

Useful links


In some instances, we may ask you to tell us if you are self-isolating or have been diagnosed with the virus. For example, if you are asking us or one of our repairs contractors to visit your property, we will only use this information for the purposes of ensuring the health, safety and wellbeing of our employees, contractors, and wider communities.

Our lawful conditions for processing this information are:

  • We have a legal obligation to ensure the health and safety of our employees/contractors; and
  • Substantial public interest

We won’t disclose this information to anyone else unless it is necessary to do so to comply with any of our legal obligations, or where there is a substantial public interest to do so. For example, we may have to approach Public Health England, or another relevant statutory body, for advice in some instances.

Please visit our full privacy notice to find out more information about how to exercise your rights or what to do if you have any concerns about the use of your data.