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COVID-19 (Coronavirus)

Following updated government advice, we are continuing to actively manage our response to COVID-19 (coronavirus)

We’re making sure we’re fully prepared and have detailed plans in place to help minimise disruption to essential services. We have postponed public meetings and events in the days and weeks to come, based on the advice from the government, the NHS and Public Health England.

Our services are reducing to emergencies only

Our top priority is the wellbeing and safety of residents and employees. If you feel unwell or are self-isolating and you need to cancel an appointment with us or one of our contractors, please telephone or email us on:

01206 282514  – For repairs and general enquiries


01206 580292  – For enquires regarding Gateway Housing register

01206 580290  – Homelessness enquires


If you need any other support or advice, please get in touch through the website or by phone rather than calling into our office

Follow us on Social media:

Facebook – Colchester Borough Homes

Twitter – @ColBoroughHomes

Useful links


In some instances, we may ask you to tell us if you are self-isolating or have been diagnosed with the virus. For example, if you are asking us or one of our repairs contractors to visit your property, we will only use this information for the purposes of ensuring the health, safety and wellbeing of our employees, contractors, and wider communities.

Our lawful conditions for processing this information are:

  • We have a legal obligation to ensure the health and safety of our employees/contractors; and
  • Substantial public interest

We won’t disclose this information to anyone else unless it is necessary to do so to comply with any of our legal obligations, or where there is a substantial public interest to do so. For example, we may have to approach Public Health England, or another relevant statutory body, for advice in some instances.

Please visit our full privacy notice to find out more information about how to exercise your rights or what to do if you have any concerns about the use of your data.