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Colchester Borough Homes celebrates 98% customer satisfaction with repairs

Colchester Borough Homes’ Board looked back at how the organisation has created high levels of customer satisfaction in the previous year, during its Annual General Meeting.

The Annual General Meeting (AGM) took place on Thursday 24 October 2019 at the JobServe Community Stadium. The appointment of new board members was announced, these are; independent Karen Smout and tenants Lorna Preece and Paula Goddard.

Guests were able to meet the board and staff members to discuss the ongoing contributions that CBH has provided to customers and their properties. Some of the key points raised were 98% of customers being satisfied with repairs, 99% of rent collected and 92% overall satisfaction.

Also mentioned were the increased number of events residents can use to engage with CBH, and the amount of improvements carried out on properties across the borough, all following the principle of being value for money.

Dirk Paterson, Chair of the Board, explained that the Board are focussing on good governance in order to deliver a wide range of services to meet the various needs of individual residents. While there are challenges, positive initiatives are in place to overcome these and maintain a high level of customer satisfaction.

He said: “As a new chair I’m delighted to see that we’re completely focused on our customers. I’m excited that we’re achieving high standards for residents. Our new residents board members will help focus the board to strive for continued improvement”.

Colchester Borough Council Portfolio Holder for Housing Councillor Adam Fox said: “I’m really proud of the work Colchester Borough Homes do to help improve the lives of local people and support the council to create a better Colchester. This AGM gave us the chance to look back at the success stories, and also discuss the challenges ahead and how we can support Colchester Borough Homes moving forward.”

Guest speaker, Dave Padgen (pictured), a former Paralympic athlete, motivated the audience with his stories about what disability can (and doesn’t) mean, and encouraged guests to engage with the opportunities available to them.

A full copy of the CBH Annual Report is available online here:

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