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Accessibility Statement

This Accessibility Statement applies to the Colchester Borough Homes company website:

Using this website

This website is provided by Colchester Borough Homes Ltd which is a subsidiary of Colchester Borough Council. We are committed to making this website as accessible as possible for people with a disability. We want to ensure that the website is easy to navigate and to understand.

When using this website you should be able to:

  • zoom in up to 300% without the text spilling off the screen.
  • change the size of the browser window and see the text reflow into a single column.
  • Change device orientation between horizontal and vertical view without obscuring content.

How accessible is this website?

We know some parts of this website are not fully accessible. We have identified the following areas:

  • You cannot modify the line height or spacing of text
  • You cannot change colours, contrast levels and fonts.
  • Most older PDF documents are not fully accessible to screen reader software

In addition, we need to fully test the following:

  • Skipping to the main content when using a screen reader
  • Listening to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Navigating most of the website using speech recognition software

We are working to deliver key improvements by 31 March 2022 Further details are provided below.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or believe we are not meeting the requirements of the accessibility regulations, please email:

What adjustments does CBH make to improve accessibility?

  • Large print
  • Braille
  • Documents with specific colour contrast
  • Textphone (for people with a hearing disability)
  • We can communicate with a person through their representative or advocate
  • We can explain and clarify website information verbally over the telephone
  • We will seek to provide access to an ‘easy read’ version of a website document or webpage on request. (This may help people with a learning disability for example).

You can access information to help make your device easier to read if you have a disability. AbilityNet has advice on the following:

What to do if you cannot access parts of this website

If you require information in a different format, or if you would like help accessing Textphone, or if you would like any other specific assistance as detailed above, please email: or you can call us via our general enquiries number: 01206 282514. We will be happy to consider your request and will get back to you within 3 working days.

Technical information about this website’s accessibility

Compliance Status

Colchester Borough Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances and exemptions listed below:

Non-Accessible Content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • You cannot change colours, contrast levels and fonts.
  • You cannot modify the line height or spacing of text.

We plan to fix the above issues by 31 March 2022.

  • Some of our PDFs are essential to providing our services and are not fully accessible to screen reader software.

We plan to either fix the above issue or replace the PDFs with accessible HTML pages by 31 March 2022.

Disproportionate burden

When using a screen reader there is no way to skip repeated content in the page header. A ‘skip to main content’ option cannot be provided with the current website template since it has been designed to return focus to the top of the page.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Any new PDFs we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we are doing to improve accessibility

We are working with others to complete the review of our website and will deliver key improvements, including those detailed above, by 31 March 2022.

Contacting us by phone or visiting us in person

We offer the use of Textphone (for people with a hearing disability).

If you are visiting us, we have induction loops in the following office locations:

Rowan House Room 1 Induction loop

Greenstead Local Housing Office


Reception Induction loop

General enquiries

You can contact us on our main telephone number which is 01206 282514.

You can also email us at, or write to us at:

Colchester Borough Homes Ltd
Rowan House
33 Sheepen Road

You can visit the Greenstead Local Housing Office by appointment if you wish to speak to us in person. Our opening hours are Monday to Friday from 9am to 5pm (excluding public holidays). The address is:

Greenstead Local Housing Office
Hawthorn Avenue

There are also a range of services that you can access through our website.

Complaints and Enforcement

If you do not believe we are meeting our obligations around accessibility you can make a complaint to us. There are many ways to do this. You can:

  • Telephone us on our main number which is 01206 282514
  • Email us at
  • Complete the webform on our website.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we have dealt with your complaint, you can contact the EHRC’s Equality Advisory and Support Service (EASS).

Page last reviewed: 28/05/2021