Advanced Notice – Our phone lines will be closed on 13th December 2023 between 14:00 – 17:00. Our normal Out of Hours service will be in place meaning you can report emergencies. Our online services will remain open during this period.

Accessibility Statement

Using this website 


This accessibility policy applies to the Colchester Borough Homes website located at 


Colchester Borough Homes is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. 


Policy intention 


The intention of this policy is to state clear accessibility principles that this website should follow. 


We are in the process of ensuring its pages comply with the AA standard of the W3C version of the Web Content Accessibility Guidelines (WCAG). 


Web accessibility aims to make web text, images, forms and navigation accessible and understandable for everyone. For example, this means you should be able to: 


  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

AbilityNet has advice on making your device easier to use if you have a disability. 


How accessible is this website 


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 


We know some parts of this website are not fully accessible. We are working to resolve these issues and ensure no user is disadvantaged. 


  • you cannot modify the line height or spacing of text 
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions 

We will make reasonable adjustments to meet specific individual needs. 


Feedback and contact information 


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 


Call: 01206 282514 


We will consider your request and get back to you in 5 days. 


Non-accessible content 


All web templates have been redesigned, rebuilt, and tested against accessibility compliance. 


All content has been moved across to accessible templates as of November 2023. 


Technical information about this website’s accessibility 


Colchester Borough Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 


Content that is not within the scope of the accessibility regulations 


Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all parts of the website. 


PDFs and other documents published before 23 September 2018 


The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. 


We provide further guidance describing which document types we publish and what users should be able to do with them. 


Live video 


We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 


Enforcement procedure 


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 


Preparation of this accessibility policy 


This statement was prepared on 9 November 2023 

The test was carried out by Colchester Borough Homes as the website was redesigned using accessibility tools ensuring compliance to the WCAG 2.2 AA standard.  

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