Our Mission 

Our mission is to deliver great value services that make a difference. 

Our Vision 

Enabling customers, colleagues, and communities to thrive. 

Our Values 

We are committed to our key company values (“The CBH Way”) and focus on these in the planning and delivery of our services: 

• Building Trust We will work with customers to build trust in our service. 

• Delivering Customer Led Services We will work with customers to improve what we do, and promote fair and equal services for all. 
• Commitment to Our Communities We will offer customers services they can rely on, which respect the needs of the community and individuals. 
• Delivering Professional Services Our staff are highly trained to enable customers to receive a knowledgeable response. 
• Providing Value for Money in everything we do. 

Our Behaviours 

Our organisational behaviours were drawn up as part of consultation with our staff. Employees of CBH are expected to demonstrate our organisational behaviours at all times. The organisational behaviours are central to the culture of CBH and are part of what makes it a great place to work. The organisational behaviours are outlined below: 

• Respect; Treating everyone as they would wish to be treated, recognising diversity and inclusion as an asset so that everyone feels valued, and their needs respected.

• Collaboration; Working with, communicating with, and supporting colleagues, customers, and community partners to achieve a common goal.

•  Ownership; Taking responsibility for your work and taking accountability for your own performance, actions, decisions and self-development.

•  Professionalism; Ensuring that your knowledge and skills are up to date, acting with integrity, making ethical decisions, and embracing change to improve outcomes for CBH and its customers.