Service Status
Due to Coronavirus some of our services are currently disrupted. Check back regularly for updates on which services are running as normal, are disrupted, or closed.
Customer Contact
Please contact us by using our website or phone our customer service centre 01206 282514.
Rent Collection & Account Balances
You can pay rent in the usual ways. We can help if you have difficulty making a payment or need support. You can easily check your latest rent balances by visiting cbhomes.org.uk (make a payment) or call our automated payment line on 01206 282725. Please have your 8-digit reference number available to proceed
Gas and Electrical Safety Testing
It’s important we carry out gas and electrical testing as this ensures your home is safe and secure. Work is being carried out by key workers with Covid-secure measures.
Mutual Exchange
Permitted but with restrictions on surveys.
Financial Inclusion Team
Available by phone and by emailing FIT@cbhomes.org.uk.
Older Persons Services
We’re continuing frequent contact with sheltered and older tenants.
Reporting Anti-social behaviour
Report or update incidents by emailing asb@cbhomes.org.uk or telephone 01206 282514.
Housing Register
You can register for housing online www.gatewaytohomechoice.org.uk and send enquiries and information to Housing.evidence@cbhomes.org.uk or phone 01206 580292.
Homelessness Services
Initial applications are being accepted by phone Tel 01206 580290 or email: housing.solutions@cbhomes.org.uk. If you are concerned about a rough sleeper please don’t walk by, contact Streetlink on 0300 500 0914, send an alert via www.streetlink.org.uk or download the free app for Apple and Android devices.
Greenstead Local Housing Office
Visits by appointment only.
Maintenance and Repairs
Our repairs team will start looking at the backlog on works reported. Jobs will be completed by the priority or vulnerability of the case. Restrictions are in place for situations where people are not able to isolate.
Letting Homes
We have restrictions on viewings and have social distancing measures in place.
Community Caretakers
Carrying out health and safety checks only.
Home Improvements
We are continuing to carry out Home Improvement works where residents are happy for us to continue to do so at this time. Work is being carried out under Covid-secure measures.
Homelessness services at Colchester Library Customer hub
No non-essential visits.