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Service Status

Due to Coronavirus some of our services are currently disrupted. Check back regularly for updates on which services are running as normal, are disrupted, or closed.

Rent Collection

You can pay rent in the usual ways. We can help if you have difficulty making a payment or need support.

Gas and Electrical Safety Testing

Normal service remains to maintain safety in homes.

Lettings Viewing

We are restricting viewings to two adults and have social distancing measures in place.

Financial inclusion team

Available by phone and online.

Community Caretakers

Practising social distancing.

Older Persons Services

Regular contact and scheme visits are in place.

Mutual Exchange

Available by request.

Older Persons Services – Contact

The team are making more regular visits to housing schemes.

Reporting Anti-social behaviour

Report or update incidents by emailing or telephone 01206 282514.

Customer Contact

Please contact us by using our website or telephone our customer service centre 01206 282514.

Greenstead Local Housing Office

Open by appointment only.

Maintenance and Repairs

We will be attending existing works already appointed and repairs which are considered an emergency or essential.

Rent account balance

Currently we are not able to provide an up to date rent account balance. We expect this will be resolved by 20 November.

Colchester Library Customer hub

Currently closed until further notice.