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Service Status

Due to Coronavirus some of our services are currently disrupted. Check back regularly for updates on which services are running as normal, are disrupted, or closed.

Rent Collection

You can pay rent in the usual ways. We can help if you have difficulty making a payment or need support.

Gas Safety checks

Normal service to maintain safety, can be rearranged you are if shielding or self-isolating.

Lettings Viewing

We are restricting viewings to two adults and have social distancing measures in place.

Financial inclusion team

Available by phone and online

Community Caretakers

Practising social distancing

Older Persons Services – Health and Safety

Regular scheme visits are taking place.

Mutual Exchange

Mutual exchange applications have restarted.

Maintenance & repairs

Emergency and urgent repairs only

Reporting Anti-social behaviour

Reports of ASB can be made in the usual way. They are being prioritised according to risk.

Customer Contact

Customers can contact staff by telephone or via website. Some visits arranged where the matter is urgent (Welfare concerns, safeguarding, nuisance)

Older Persons Services – Contact

One weekly visit per scheme and daily telephone contact is being made to all our tenants in sheltered accommodation

Greenstead Local Housing Office

Currently closed until further notice

Colchester Library Customer hub

Currently closed until further notice