Service Status
Due to Coronavirus some of our services are currently disrupted. Check back regularly for updates on which services are running as normal, are disrupted, or closed.
Rent Collection
You can pay rent in the usual ways. We can help if you have difficulty making a payment or need support.
Gas Safety checks
Normal service to maintain safety, can be rearranged you are if shielding or self-isolating.
Lettings Viewing
We are restricting viewings to two adults and have social distancing measures in place.
Financial inclusion team
Available by phone and online
Community Caretakers
Practising social distancing
Older Persons Services – Health and Safety
Regular scheme visits are taking place.
Mutual Exchange
Mutual exchange applications have restarted.
Maintenance & repairs
Emergency and urgent repairs only
Reporting Anti-social behaviour
Reports of ASB can be made in the usual way. They are being prioritised according to risk.
Customer Contact
Customers can contact staff by telephone or via website. Some visits arranged where the matter is urgent (Welfare concerns, safeguarding, nuisance)
Older Persons Services – Contact
One weekly visit per scheme and daily telephone contact is being made to all our tenants in sheltered accommodation
Greenstead Local Housing Office
Currently closed until further notice
Colchester Library Customer hub
Currently closed until further notice