Customer Charter
To show that we are truly committed to providing you with the expected service, we’ve created a Customer Charter. Our commitments to you are:
Treating you right. We will:
- be polite, treat you with respect and value you as a customer
- be honest and do what we say we will do
- explain things clearly
- protect your personal information
- work with you to build trust in our services
Getting it right. We will:
- endeavour to deal with your request the first time you contact us
- continue to invest in staff training
- be respectful in your home and will wear correct identification
- say sorry if we make a mistake and put things right
- learn from our mistakes
When using our services, we will:
- provide details of all our services online at cbhomes.org.uk
- continue to improve our online services, allowing you to access them at anytime
- offer a variety of ways for you to contact us
- meet with you in person if you prefer
- promote our service standards so that you know what to expect from us