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Strategic Plan

The CBH Strategic Plan 2017-22 sets out how we plan to develop as an organisation over the next few years to deliver great services that make a difference.

We aim to be the trusted choice for local housing, property and community services. We will achieve this by delivering services that are valued by our customers and serving our communities .

To help us do this we will need to focus on customer satisfactionvalue for money and positive outcomes in the community. Our ambitions by 2022 are:

  • Customer satisfaction in the top 25% for similar organisations
  • Costs in the lowest 25% of landlords in the region
  • Times top 100 not-for-profit employer
  • Additional revenue from non-management fee income
  • Leadership that inspires trust and confidence in CBH
  • A community enabling leader for Colchester

To meet these goals we recognise that we will need:

  • Excellent customer service
  • A smarter approach to the way we work
  • A increased income
  • Effective governance & leadership
  • Partnerships that deliver for our communities

Our Delivery Plans

We have a range of delivery plans to support these priorities, which set out in detail the steps we will take and how we will make sure we are on track. These are:

Our Board, customers, staff will help us monitor progress against these goals.

We also have a Medium Term Delivery Plan which sets out our main projects, priorities, and performance indicators for delivery of the services we provide on behalf of Colchester Borough Council.