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Medium Term Delivery Plan

The Colchester Borough Homes Medium Term Delivery Plan plays a central role in our planning and review cycle and sets out how we deliver services on behalf of Colchester Borough Council, along with the resources available to us and how we will measure performance.

For 2018-22 our key priorities and targets are:

Priority Key performance indicator
Customers Customer satisfaction %
Repairs & maintenance Housing repairs completed on time %
Housing options & homelessness Homelessness acceptances, homelessness prevention and homelessness relief
Asset management Capital program elements completed on time %
Housing management Rent collection %
Letting homes Days to re-let general needs properties
Corporate asset management Corporate facilities repairs completed on time %
Compliance Tenants with valid gas certificates %

For information on other plans see our plans and strategies page.