Medium Term Delivery Plan
The Colchester Borough Homes Medium Term Delivery Plan plays a central role in our planning and review cycle and sets out how we deliver services on behalf of Colchester Borough Council, along with the resources available to us and how we will measure performance.
For 2018-22 our key priorities and targets are:
| Priority | Key performance indicator |
| Customers | Customer satisfaction % |
| Repairs & maintenance | Housing repairs completed on time % |
| Housing options & homelessness | Homelessness acceptances % |
| Asset management | Capital program elements completed on time % |
| Housing management | Rent collection % |
| Letting homes | Days to re-let general needs properties |
| Corporate asset management | Corporate facilities repairs completed on time % |
| Compliance | Tenants with valid gas certificates % |
For information on other plans see our plans and strategies page.