CBH Customer Strategy 2026-2028
Our Customer Strategy and Delivery Framework sets out how CBH will work with customers over the next three years to deliver services that are accessible, responsive, and shaped by customer feedback.
Aligned to the CCC Customer Strategy 2025-2028, this strategy provides a clear roadmap for improving the customer experience, strengthening engagement, and ensuring that customers remain at the centre of everything we do. It outlines our key priorities, commitments, and delivery approach, helping us to better understand customer needs, improve services, and build trust through meaningful collaboration.
By listening, learning, and acting on customer insight, we will continue to develop services that are inclusive, effective, and focused on delivering positive outcomes for our communities.
