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Strategic plan

The CBH Strategic Plan 2017-22 sets out how we plan to develop as an organisation over the next few years to deliver great services that make a difference.

We aim to be the trusted choice for local housing, property and community services.  We will achieve this by delivering services that are valued by our customers and serving our communities and fulfilling the 

To help us do this we will need to focus on customer satisfactionvalue for money and positive outcomes in the community. Our ambitions by 2022 are:

  • Customer satisfaction in the top 25% for similar organisations
  • Costs in the lowest 25% of landlords in the region
  • Times top 100 not-for-profit employer
  • Additional revenue from non-management fee income
  • Leadership that inspires trust and confidence in CBH
  • A community enabling leader for Colchester.

To meet these goals we recognise that we will need:

  • Excellent customer service
  • A smarter approach to the way we work 
  • A increased income
  • Effective governance & leadership
  • Partnerships that deliver for our communities.


Our delivery plans

We have a range of delivery plans to support these priorities, which set out in detail the steps we will take and how we will make sure we are on track. These are:

Our Board, customers, staff will help us monitor progress against these goals.

We also have a Medium Term Delivery Plan which sets out our main projects, priorities, and performance indicators for delivery of the services we provide on behalf of Colchester Borough Council.