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STAR 2016

Overall satisfaction in tenants increases to 83%

Our customers' views are very important in helping us make business decisions and shape future services. We carry out a Survey of Tenants and Residents (STAR) every two years. We ask similar questions each time so we can also track whether we are improving and take action if we are not. 

The headlines results from the 2016 STAR survey were:

  • 85% of tenants are satisfied overall (up 2% since 2014)
  • 84% of tenants are satisfied with the quality of their home (up 3% since 2014)
  • 86% think that their rent is good value for money (up 6% since 2014)
  • 89% are satisfied with their neighbourhood as a place to live (up 2% since 2014)
  • Satisfaction amongst leaseholders is 72% (up 12% since 2014)

You can read the full report, or summary report to the right of this page.

STAR 2014

Our previous Survey of Tenants and Residents (STAR) was held in 2014. The results showed that 83% of our tenants were satisfied with the services that they receive, an increase of 5% from our previous STAR in 2010.

The full report for the 2014 survey can be downloaded here.