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Survey of tenants and residents

Overall satisfaction in tenants increases to 83%

Our 2018 Survey of Tenants and Residents (STAR) is open from 9 April to 16 May 2018. STAR is a standard survey which is used across the country by housing organisations so we can compare our results with other landlords. The results of the survey are very important in helping us make decisions and improve our services.

The survey asks about the services we provide, your homes and your neighbourhood. There will also questions on our repairs and maintenance service, whether your rent is good value for money and how well we listen to your views. 

The survey will be carried out by an independent company, ARP Research. A representative sample of tenants will receive a copy of the survey by post.   All residents of sheltered housing and all leaseholders will receive a copy of the postal survey. All results are anonymised by the research company.

All tenants and leaseholders, whether they receive a postal survey or not, will have the option of completing the survey online at

STAR 2016

We last carried out the Survey of Tenants and Residents (STAR) in 2016.  The results showed that 85% of our tenants were satisfied with the services that they receive, an increase of 2% from our previous STAR in 2014 and up from 78% in 2010.

You can see the results from previous surveys here.