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Survey of tenants and residents (STAR)

Our customers' views are very important in helping us make business decisions and shape future services.  Every 2 years we carry out a Survey of Tenants and Residents (STAR).  We ask similar questions each time so we can also track whether we are improving and take action if we are not. It is a standard survey which is used across the country by housing organisations so we can compare our results with other other landlords.  

The survey asks questions about the services we provide, homes and neighbourhoods.  There are also questions about our repairs and maintenance service, whether tenants and leaseholders get good value for their rent and how well we listen to their views.

We carried out our latest survey in April and May 2018 via an independent research company. We will be publishing the results later in the year.

Previous surveys

Our previous Survey of Tenants and Residents (STAR) was held in 2016.  The results showed that 85% of our tenants were satisfied with the services that they receive, an increase of 2% from our previous STAR in 2014 and up 7% since 2010.

You can see the results of previous surveys here.