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Our priorities and how we are doing

About Us-Priorities and performance

Our priorities are agreed together with Colchester Borough Council, customers, staff and Board members. Our key priorities for 2017-22 are set out in our Strategic plan and Medium Term Delivery Plan.

Plans and strategies

We have developed a number of plans and strategies which set out how we are planning to achieve our aims in key areas. For more detail visit our strategies page.


You can see how we did on our latest key performance indicators pdf icon here [1Mb].

Annual report

Every year we produce an Annual Report highlighting our achievements. To view our latest Annual Report please click here.

Let us know your priorities

Our priorities, plans and strategies are agreed in consultation with customers. If you would be interested in taking part in consultations please contact our Resident Involvement Team via the Join In and Make a Difference page.

Survey of Tenants and Residents (STAR)

From time to time we carry out a Survey of Tenants and Residents (STAR). STAR is a standard survey which is used across the country by housing organisations so we can compare our results with other other landlords. The results of the survey are very important in helping us make business decisions and shape future services. To find out more and to see the results of the last survey visit our STAR page.