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Medium Term Delivery Plan

The Colchester Borough Homes pdf icon Medium Term Delivery Plan [492kb] plays a central role in our planning and review cycle and sets out how we deliver services on behalf of Colchester Borough Council, along with the resources available to us and how we will measure performance. 

 For 2018-22 our key priorities and targets are:

PriorityKey performance indicator
CustomersCustomer satisfaction %
Repairs & maintenanceRepairs completed on time %
Housing options & homelessnessHomelessness prevention & relief %
Asset managementCapital program elements completed on time %
Housing managementRent collection %
Letting homesDays to re-let general needs properties
Corporate asset managementCorporate facilities repairs completed on time %
ComplianceTenants with valid gas certificates %

For information on other plans see our plans and strategies page.