Search site

Code of Governance

We are mindful of our duty to promote good governance for our tenants and leaseholders as well as the wider community of Colchester. We have a range of policies and governance documents in place to achieve this, alongside our Memorandum and Articles of Association and our management agreement with Colchester Borough Council. The key documents are shown in our pdf icon Code of Governance [449kb] and are available for download below.


Key Documents

Principle A

Behaving with integrity, demonstrating strong commitment to ethical values, and respecting the rule of law.

Colchester Borough Homes are accountable not only for how much we spend, but also for how we use the resources under our stewardship. This includes accountability for outputs, both positive and negative, and for the outcomes we have achieved. In addition, we have an overarching responsibility to serve the public interest in adhering to the requirements of legislation and government policies.

It is essential that, as a whole, the Company can demonstrate the appropriateness of all our actions across all activities and have mechanisms in place to encourage and enforce adherence to ethical values and to respect the rule of law.

 pdf icon Code of Governance [449kb]

 pdf icon Board Member Code of Conduct [407kb]

 pdf icon Board Member Expenses Scheme [410kb]

 pdf icon Register of Members' Interests [138kb]

 pdf icon Code of Conduct (Staff) [198kb]

 pdf icon Hospitality and Gifts Policy [268kb]

 pdf icon Equality Strategy [437kb]

 pdf icon Business Opportunities Panel Terms of Reference [77kb]

 pdf icon Finance & Audit Committee Terms of Reference [252kb]

 pdf icon Appointments & Remuneration Committee Terms of Reference [207kb]


 pdf icon Value for Money, Technology & Investment Plan [90kb]

 pdf icon Anti Fraud & Corruption Policy [323kb]

 pdf icon Standing Financial Instructions [338kb]

 pdf icon Contract procedure rules [324kb]

Principle B

Ensuring openness and comprehensive stakeholder engagement.

Colchester Borough Homes is run for the public good and therefore should ensure openness in our activities. Clear, trusted channels of communication and consultation should be used to engage effectively with all stakeholders, such as individual citizens/service users, and institutional stakeholders such as Colchester Borough Council.


 Annual Report

 pdf icon Anti Fraud & Corruption Policy [323kb]

 pdf icon Risk Management Policy & Strategy [392kb]

 pdf icon Whistleblowing Policy and Procedure [272kb]

 pdf icon Safeguarding Policy [152kb]

 pdf icon Information and confidentiality policy [337kb]

 pdf icon Resident insight and engagement strategy [260kb]


 pdf icon Complaints policy [328kb]

 pdf icon Customer Plan [381kb]

Principle C

Defining outcomes in terms of sustainable economic, social, and environmental benefits.

The long-term nature and impact of many of the Company's responsibilities mean that it should define and plan outcomes and that these should be sustainable. Decisions should further the Company's purpose, contribute to intended benefits and outcomes, and remain within the limits of authority and resources. Input from all groups of stakeholders, including citizens, service users, and institutional stakeholders, is vital to the success of this process and in balancing competing demands when determining priorities for the finite resources available.

• CBH Vision, Mission and Values

• Management Agreement (Confidential)

 pdf icon Memorandum and Articles of Association [1Mb]

 pdf icon CBH Medium Term Delivery Plan [492kb]

 pdf icon Equality Strategy [437kb]


Principle D

Determining the interventions necessary to optimise the achievement of the intended outcomes.

The Company achieves its intended outcomes by providing a mixture of legal, regulatory, and practical interventions (courses of action). Determining the right mix of these courses of action is a critically important strategic choice that the Company has to make to ensure intended outcomes are achieved. Robust decision-making mechanisms are needed to ensure that defined outcomes can be achieved in a way that provides the best trade-off between the various types of resource inputs while still enabling effective & efficient operations.

Decisions made need to be reviewed frequently to ensure that achievement of outcomes is optimised.

 pdf icon Scheme of Delegation [275kb]

 pdf icon CBH Medium Term Delivery Plan [492kb]

• Annual Budgets

• Trading protocol (Confidential)

• Trading strategy (Confidential)

Principle E

Developing the Company's capacity, including the capability of its leadership and the individuals within it.

Appropriate structures and leadership is required, as well as people with the right skills, appropriate qualifications and mindset, to operate efficiently and effectively and achieve intended outcomes within the specified periods.

A public sector organisation must ensure that it has both the capacity to fulfil its own mandate and to make certain that there are policies in place to guarantee that its management has the operational capacity for the organisation as a whole. Because both individuals and the environment in which Colchester Borough Homes operates will change over time, there will be a continuous need to develop our capacity as well as the skills and experience of individual staff members.

Leadership in the Company is strengthened by the participation of people with many different types of backgrounds, reflecting the structure and diversity of communities.

 pdf icon Board member recruitment policy [200kb]

 pdf icon Board Member Code of Conduct [407kb]

 pdf icon People Plan [289kb]


• Management Agreement (Confidential)

 pdf icon Scheme of Delegation [275kb]

 pdf icon Strategic Health & Safety Policy [491kb]

 pdf icon Health & Safety policy statement [500kb]

• Wellbeing Plan

Principle F

Managing risks and performance through robust internal control and strong public financial management.

Colchester Borough Homes must ensure that its governance structure that it has implemented, can sustain an effective performance management system that facilitates effective and efficient delivery of planned services.

Risk management and internal control are important and integral parts of a performance management system and are crucial to the achievement of outcomes. Risk should be considered and addressed as part of all decision making activities.

A strong system of financial management is essential for the implementation of policies and the achievement of intended outcomes, as it will enforce financial discipline, strategic allocation of resources, efficient service delivery and accountability.

It is also essential that a culture and structure for scrutiny are in place as a key part of accountable decision making, policy making and review. A positive working culture that accepts, promotes and encourages constructive challenge is critical to successful scrutiny and successful service delivery. Importantly, this culture does not happen automatically, it requires repeated public commitment from those in authority.

 pdf icon Risk Management Policy & Strategy [392kb]

 pdf icon Scheme of Delegation [275kb]

 pdf icon Business Opportunities Panel [81kb]

 pdf icon Finance and Audit Committee [252kb]

 pdf icon Governance and Remuneration Committee [207kb]


 pdf icon Board Member Code of Conduct [407kb]

 pdf icon Anti Fraud & Corruption Policy [323kb]

• Internal Audit Charter

• External Audit Terms of Reference

 pdf icon Information and confidentiality policy [337kb]

Principle G

Implementing good practices in transparency, reporting, and audit to deliver effective accountability.

Accountability is about ensuring that those making decisions and delivering services are answerable for them. Effective accountability is concerned not only with reporting on actions completed, but also ensuring that stakeholders are able to understand and respond as Colchester Borough Homes plans and carries out its activities in a transparent manner. Both external and internal audit contribute to effective accountability.

• Board meeting reports published on website

 Annual Report



• Annual Governance Statement (within Financial Statements)

 pdf icon Financial Statements [9Mb]

 pdf icon Finance and Audit Committee [252kb]

• Internal Audit Charter

• External Audit Terms of Reference

For a full list see our policies and strategies pages.

For further information on our governance arrangements, please contact our Board Assurance Officer on 01206 282518.