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Financial Inclusion Team

Our FIT staff, here to help

Need free impartial advice on financial matters? 

If you need help and guidance on any kind of financial matter from opening a bank account to making a claim for Housing Benefit, then Colchester Borough Homes' Financial Inclusion Team (FIT) staff can help.

FIT staff are on hand to offer friendly advice on all kinds of financial matters including:

  • advice about Housing Benefit claims and Local Council Tax Support claims
  • advice on how to claim welfare benefits
  • assisting with paperwork to bring claims to fruition
  • offering help with accessing a basic bank account
  • offering budgeting advice
  • offering advice to maximise income
  • supporting Gateway to Homechoice applications to downsize
  • supporting  tenants who are in rent arrears and struggling to pay their rent
  • making referrals to Colchester Foodbank
  • liaising with Property Services to provide energy efficient homes for tenants

If you have a question or need advice please email the team at


Meet the Team

Jigna Marzell FIT team Neil Wilks FIT team Claire Cunningham FIT team

Jigna Marzell 

Financial Inclusion Officer

Neil Wilks

Housing Benefits Officer

Claire Cunningham  

Welfare Rights Officer

Help with financial support, welfare reform and bank accountsHelp and advice with Housing Benefit and LCTS enquiriesHelp and support with welfare rights and benefits