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Our mission, vision and values

Our mission

Our mission is to deliver Great value services that make a difference.

Our vision

We aim to be the trusted choice for local housing, property and community services, by delivering services that are valued by our customers and serving our communities. We set out how we will achieve this in our Strategic plan and Medium Term Delivery Plan.

Our values

We are committed to our key company values ("The CBH Way") and focus on these in the planning and delivery of our services:

  • Building Trust We will work with customers to build trust in our service.
  • Delivering Customer Led Services We will work with customers to improve what we do, and promote fair and equal services for all.
  • Commitment to Our Communities We will offer customers services they can rely on, which respect the needs of the community and individuals.
  • Delivering Professional Services Our staff are highly trained to enable customers to receive a knowledgeable response.
  • Providing Value for Money in everything we do.

Corporate social responsibility

 We combine private sector efficiency and professionalism with a community ethos and all our profits are reinvested for the benefit of our customers and communities. We are committed to social responsibility, equality and diversity and environmental sustainability.