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Housing advice

Housing options photo

How to get in touch

You can call, email or speak to the team at our Customer Services Centre based at the Colchester Library and Community Hub (see our Where to find us page for details and opening times). If Customer Services are unable to help you sort things out straight away they may book you an appointment to see a housing options advisor.  Whatever the circumstance, we treat everyone with sensitivity and respect. 

What we can do

Sometimes a longer, private interview is best and we'll suggest a further appointment. With your permission, we might talk to your landlord, mortgage lender or family. We'll tell you about other helpful organisations and how to contact them.

What to bring to your appointment

It will help us to advise you quickly if you bring along as much evidence as possible, for example a tenancy agreement, letter from your landlord or mortgage lender etc.  Proof of your income is useful too - we can help you make sure you are receiving any benefits you may be entitled to.

If you are a landlord, please bring in as much background information as you can.

If you have come from another country, please bring your passport or letter from the Home Office or any other information about living/working here in the UK.

 Other organisations who can help

Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing. The debt and arrears advice pages on the Shelter website offers information for anyone with a housing-related problem.

You can also look at the Gov.uk website where you will find extensive information on all housing issues, as well as many other topics that may be of interest and relevance to you.

Further housing advice is available through the Greater Haven Gateway's dedicated - Housing Help and Work Advice website.